ARKANCE and its Subsidiary U.S. CAD, Acquire CADD Microsystems. Read the announcement.
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Professional Services

Support

Support every step of the way

Welcome to CADD Microsystems' CADD Care Certified Helpdesk! Our team of experts are dedicated to your organization, providing world-class support in a timely manner, and ensuring a seamless software experience. With more than 35 years of industry experience, we have the knowledge, resources and drive to help your organization achieve its goals.

We pride ourselves on collaborating closely with some of the industry's most established organizations and professionals to bring you the best possible solutions. If you're ready to take your organization's success to the next level, contact us today to learn more about how CADD Care can help!

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CADD Care Support Contracts
Delivered via Email, Phone, and Remote Session

CADD Microsystems offers a paid support program that provides even more access than our complimentary AAA program. This level of support is delivered through email, phone, and remote session, and extends to advanced support for errors, performance, drawings/models/PDFs, cloud worksharing, printing/plotting, and more!

In addition, our subscribers receive our curated hardware recommendations guide and monthly newsletters, which cover important topics like critical updates, information for admins, and rising issues.

CADD Care subscribers also gain access to our support portal, which allows you to view and reply to your current tickets, track tickets in your organization, create new tickets, and access our growing knowledge base seamlessly from one location. Experience the benefits of our comprehensive support and level up your software experience with a CADD Care Support Contract.

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AAA – Autodesk Account Assistance
Delivered via Email

AAA - our Autodesk Account Assistance - is a complimentary service provided to all customers who purchase software subscriptions through CADD Microsystems. Our team is dedicated to supporting your license, download, and installation needs to guarantee that your software gets up and running with ease. This level of support is delivered quickly and efficiently via email, ensuring your experience is a seamless one.

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Our Help Center

The CADD Help Center is a great resource to help you get your questions answered quickly. Search our knowledge base articles, submit a question to our helpdesk, manage your tickets, and more.

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