New ARKANCE customers can submit support tickets here.

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Customers who previously received support through U.S. CAD can continue to submit support tickets here.

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Customers who previously received support through CADD Microsystems can continue to submit support tickets here.

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Services - Technical Support

Our team of experts are dedicated to your organization, providing world-class support in a timely manner, and ensuring a seamless software experience. With decades of industry experience, we have the knowledge, resources and drive to help your organization achieve its goals. 

We pride ourselves on collaborating closely with some of the industry's most established organizations and professionals to bring you the best possible solutions. If you're ready to take your organization's success to the next level, contact us today to learn more about how ARKANCE can help!

Support every step of the way

##### Delivered via Email, Phone, and Remote Session
ARKANCE offers a paid support program that provides even more access than our complimentary AAA program. This level of support is delivered through email, phone, and remote session, and extends to advanced support for errors, performance, drawings/models/PDFs, cloud worksharing, printing/plotting, and more! 

In addition, our subscribers receive our curated hardware recommendations guide and monthly newsletters, which cover important topics like critical updates, information for admins, and rising issues. 

Subscribers also gain access to our support portal, which allows you to view and reply to your current tickets, track tickets in your organization, create new tickets, and access our growing knowledge base seamlessly from one location. Experience the benefits of our comprehensive support and level up your software experience with a ARKANCE  Support Contract.

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Support contracts

##### Delivered via Email
AAA - our Autodesk Account Assistance - is a complimentary service provided to all customers who purchase software subscriptions through ARKANCE. Our team is dedicated to supporting your license, download, and installation needs to guarantee that your software gets up and running with ease. This level of support is delivered quickly and efficiently via email, ensuring your experience is a seamless one. 